Generative AI to Transform your Business

Technology advances unprecedentedly, and businesses seek innovative ways to maintain a competitive edge. Nowhere is this truer than in the realms of Generative AI. 

Gen AI Document Intelligence

Quickly extract text and structure from documents
AI Document Intelligence is an AI service that applies advanced machine learning to extract text, key-value pairs, tables, and structures from documents automatically and accurately. Turn documents into usable data and shift your focus to acting on information rather than compiling it. Start with prebuilt models or create custom models tailored to your documents both on premises and in the cloud.

Gen AI excellence in Customer Service

Provide AI-Powered chatbots
Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.
Deliver conversational IVR
Resolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response.
Self-Service with Automation
Increase productivity by automating routine tasks as well as complex transactions.
Get answers from the community Portals
Collaborate, share tips, and gather rich insights from other users and experts in personalized community portals.

Gen AI in Process Intelligence

Revolutionize the way you work with automation and AI                           Intelligent Process Automation (IPA) combines digital process automation, robotic process automation, and artificial intelligence to streamline and enhance business processes. Here are some real-world use cases:

Financial Services:
Loan applications, credit decisions, and claims processing benefit from IPA.
Improve transparency and efficiency by using IPA for lending-related processes.

Manufacturing:
Automating supply chain management reduces manual input and human errors.
Connecting all manufacturing elements via IPA enables responsiveness to customer needs.

Healthcare:
IPA can optimize patient scheduling, billing, and claims processing. It enhances collaboration and ensures timely patient care.

Human Resources:
Onboarding, employee data management, and performance reviews can be streamlined with IPA. It improves HR efficiency and employee satisfaction.

Gen AI Copilot for Dynamics 365

According to our recent survey on business trends, nearly 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs. With Dynamics 365 Copilot, organizations empower their workers with AI tools built for sales, service, marketing, operations and supply chain roles. These AI capabilities allow everyone to spend more time on the best parts of their jobs and less time on mundane tasks.Customer relationship management (CRM) and enterprise resource planning (ERP) systems have long been mission-critical customer and business data sources; however, they frequently require burdensome tasks like manual data entry, content generation and notetaking. Dynamics 365 Copilot takes advantage of recent advancements in generative AI to automate these tedious tasks and unlock the full creativity of the workforce. Dynamics 365 Copilot puts CRM and ERP to work for business users to accelerate their pace of innovation and improve business outcomes in every line of business:                                                                                                            Copilot in Microsoft Dynamics 365 Sales and Viva Sales helps sellers dramatically reduce the time they spend on clerical tasks. AI helps write email responses to customers and can even create an email summary of a Teams meeting in Outlook. The meeting summary pulls in details from the seller’s CRM such as product and pricing information, as well as insights from the recorded Teams call. With sellers spending as much as 66% of their day checking and responding to emails, this presents a significant business upside to give the seller more time with their customers.                                                                                                                  Copilot in Dynamics 365 Customer Service empowers agents to deliver exceptional customer care. Dynamics 365 Copilot drafts contextual answers to queries in both chat and email, in addition to providing an interactive chat experience over knowledge bases and case history so this AI-powered expertise is always available to answer questions. We’re also making it easier for customer service departments to build virtual agents in minutes with conversation boosters in Power Virtual Agents, which harnesses the power of Azure OpenAI Service and Bing to provide answers from company websites and internal knowledge bases that you choose.                                                                    Copilot in Dynamics 365 Customer Insights and Dynamics 365 Marketing empowers marketers to simplify their workflow in data exploration, audience segmentation and content creation.